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Customer centre for private individuals

Telephone number: 0771-524 524

You can contact our Customer Centre for Private Individuals by telephone, e-mail or letter.

Here you can get information about your case and certain administration services, help with filling in forms, general insurance information and guidance on using our self-service options.

You can ask us questions about parental insurance and housing allowance on Facebook.

We can answer questions and respond to comments, but we cannot deal with individual cases on Facebook. If you have any personal questions or questions about your case, please contact our Customer Centre by telephone.

Our Customer Centre is open:

Monday-Friday 08:00-21:00
Saturday 08:00-15:00
Sunday 15:00-21:00

Changes to opening hours at Customer Centres 2014 (PDF 64 kB, opens in a new window)

Guide to “free speech” for telephone 0771-524 524 (PDF 28 kB, opens in a new window)

We will normally answer your call within 5 minutes. You will always be told about the estimated waiting time. If we cannot answer your question immediately, you will hear back from us within two working days. When we receive a large volume of calls, we offer our customers the option of being called back by an administrator.

If you ask for information about someone else, we will always carry out a confidentiality review. For example, as a parent you have access to your own information and your child’s information, but not the other parent’s cases.

If our opening hours are over when your turn comes, we cannot guarantee that we will be able to deal with your case that same day. This is because our administration system closes. The same applies if you started calling us during our opening hours but were placed in a queue and did not reach the front of the queue before the end of our opening hours.

If calling from abroad

Call +46 771 524524

This number should be used when calling from abroad. In the event of a fault, call the switchboard on +46 8 7869000.

Send a fax to Försäkringskassan

Fax number 010-115 32 05

Our fax line is staffed during office hours on weekdays, between 8:00 and 16:27.


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