1. Check the computer and the expiry date.
Check that you are using the computer you installed the electronic ID on. If you have an electronic ID installed on your home computer, it will not work on your company computer, and vice versa.
Check the expiry date. If the expiry date has passed, contact your bank or Telia (whoever issued the ID) to renew the ID. An electronic ID is only valid for a limited period of time.
2. Test your electronic ID
If you cannot log in or create an electronic signature even though you have a valid electronic ID installed, you can first test that it is working properly.
You can carry out the test by simply choosing the bank or ID provider you use from the list below. If the test shows that the electronic ID is corrupt or if the test fails, contact the bank for help.
Problems logging in or creating an electronic signature are usually because the electronic ID cannot be combined with the type of browser, security software, or operating system you are using. More detailed information on what technical conditions apply for your electronic ID can be found below. Choose your electronic ID provider.
Test your electronic ID (telia.se)opens in a new window
Test your electronic ID (bankid.com)