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Personal web meeting

A personal web meeting enables you to receive personal assistance when you are logged in to My pages (Mina sidor) or if you have trouble logging in My pages. You are connected with an administrator from one of our customer centres, who will help you straight away.

What is a personal web meeting?

A personal web meeting enables you to receive personal assistance when logged in to the e-service My pages (Mina sidor). In short, the service enables customers and employees to meet and work together via via display mirroring, chat and video.
The personal web meeting opens automatically on the website pages where it is available.

How does it work?

  • An invitation for a personal web meeting opens automatically via a banner on the pages where the service is available.
  • If you accept the invitation, screen mirroring is connected so you and the administrator can share a view (the view is limited to only being able to view Försäkringskassan’s website together).
  • You will then receive support via a chat or video call, during which the administrator can show you how to correctly fill in the information on the form you have open on your screen.

If you choose to start a video call with Försäkringskassan, you get more personal contact with the administrator. You can see who you are talking to and (if you have your own webcam) our administrator can also see you.

Opening hours

Personal web meeting opens at the same time as our Customer Centre and closes half an hour before the Customer Centre closes. If there are a lot of users on the page at the same time, you will be put in a queue.

Customer Centre’s opening hours

Security and privacy

Försäkringskassan does not save any part of the conversation. The video meeting is only available via streaming. Thus it is not recorded or saved.

Technical requirements

If you choose to chat by video, you must have a webcam to enable the administrator to see you.