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Contact Försäkringskassan

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Customer Centre for Private Individuals

Contact channels for private individuals.

+46 (0)771-524 524
Opening hours: Monday–Friday: 8:00–16:00, Saturday–Sunday: Closed, Day before a public holiday: 8:00–12:00

Send in a certificate?
A doctor’s certificate, doctor’s statement, work certificate, etc. must be sent to:
Försäkringskassans inläsningscentral, 839 88 Östersund.

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Customer Centre for Partners

Contact routes for employers, Försäkringskassan partners or self-employed individuals with a case involving you personally.

+46 (0)771-17 90 00
Opening hours of Customer Centre for Partners: Monday–Friday: 8:00–16:00, Saturday–Sunday: Closed, Day before a public holiday: 8:00–12:00
Opening hours of Customer Centre for Partners Abroad: Monday–Friday: 8:00–16:00, Saturday–Sunday: Closed, Day before a public holiday: 8:00–12:00.
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Here, you can read about the My pages (Mina sidor) app and the Housing allowance app.

My pages (Mina sidor) app

In our app, you can handle leave to care for a sick child and 10 days in connection with a birth or adoption.

Who is the app for?

  • Parents who want to register and apply for temporary parental benefit (VAB), and register for 10 days in connection with the birth or adoption of a child

What can I do in the app

  • register temporary parental benefit (VAB)
  • apply for temporary parental benefit (VAB)
  • register 10 days (in connection with the birth or adoption of a child)

The app also contains links to My pages (Mina sidor) on the website and to sickness reporting for individuals who do not have an employer.

How do I access all parts of My pages (Mina sidor) in my phone?

Log in to My pages (Mina sidor) on the website. You can then access all e-services and you can e.g.:

  • check the status of your cases
  • look at your messages
  • see previous and upcoming disbursements
  • check your history of caring for a sick child in the VAB calendar
  • make settings for paper notices and notifications

How do I log in to the app?

You log in using a Mobile BankID. This is an electronic ID for mobile phones and tablets.

Where can I find the app?

The app is available for iPhone and Android and is free to download and use.
Download it from the App Store or Google Play  

iTunes App Store (https://itunes.apple.com)

Google Play (https://play.google.com)

You can also find the app for Mobile BankID there.

 

Housing allowance app

Beginning 1 January 2018, the housing allowance app will be discontinued. This means it will no longer be available for download from Google Play or the Appstore.

If you already have the app downloaded to your phone, it will work up until 31 December 2017. But, it will not be possible to plan any of your housing allowance for 2018. We recommend that you uninstall it after 1 January.

We are discontinuing the app as part of our efforts to develop a comprehensive e-service for individuals applying for or already receiving housing allowance.

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Send documents to us

Here you will find the address for where to send documents, such as pregnancy certificate, doctor’s certificate or work certificate.

Visit us

You can find addresses to our service offices and digital service points here.

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Technical support

Contact channels for support and technical assistance with e-services.

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Head office and press office

Contact details for the head office and press office.

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Contact for suppliers

Contact details for Försäkringskassan suppliers.

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Hjälp oss att bli bättre

Berätta vad du är nöjd eller missnöjd med och hur vi kan bli bättre.

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